“NON refundable in case of a serious illness ((”

Did NON get a refund in the case of a serious illness as it indicated in your terms for my ill mother. In fact my mother became seriously ill because she have had an hernia. She has an urgent surgery that's why she couldn't fly. As you can saw it from the medical observation and medical prescription in attachment than I've send you. Look at their answer for the ill people : Your request (34003802) has been updated. To add additional comments, reply to this email. Dear Liubov, Thank you for your query. I wish to inform you that Ryanair tickets are non-refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase. Changes to flight dates, routes, times and customer names can be made online or by contacting our Customer Services Department prior to the initial date of travel. Change fees and possible fare difference will apply. I sympathise with your circumstances but I am not in a position to process your refund request and recommend that you contact your travel insurer with regard to this matter. Kind regards, Krzysztof P.