Opinione su Budget Autonoleggio: WARNING! DO NOT BOOK FROM BUDGET

WARNING! DO NOT BOOK FROM BUDGET

I wish I could give 0 stars. At first I assumed my issue was just with this one rental office, but after my complaint was investigated, I now believe that the entire Budget car rental company is one big scam.

I booked a car several weeks ago for a period of 3 weeks. I was due to arrive late, but my flight got cancelled, forcing me to rebook my trip for the following morning. I arrived at Brindisi airport in Italy roughly 12 hours later than originally intended, yet Budget decided not to honor my original car rental reservation. My original quote of 700 euro was now, less than 12 hours later, more than 2,000 euro!!

Companies have a choice to either show a little decency or just use predatory tactics to make money on the misfortunes of their customers. I did all I could to inform Budget of the change of plans too. I attempted to call numerous times, but no one answered even though I called during their business hours. There was no option to leave a message or speak with anyone. I attempted to send an email but could not find one on their website. I even messaged them on social media. Last but not least, my reservation had my flight details attached to it. It was easy to figure out that the flight was cancelled. No one attempted to contact me.

After I left a bad review, I received a reply from one of their staff:?“After gathering all the information from our mentioned offices and after carefully reading your email, we apologize for all the inconvenience caused. We communicate that this service does not fit with the profile and policy of our Company and at the same time we have passed your comments to the Responsible of the Area so that problems like the one that concerns us cannot happen again. In compensation for all the inconvenience caused, we are pleased to send you two vouchers to be used in your next rental”??The 2 vouchers I was offered: 1) a $20 discount and 2) car upgrade??After trying to scam me by wanting to charging over 2,000 euro for what was supposed to be a 700 booking, and ruining my trip, they offered me a $20 discount and an upgrade… This is not only a complete failure of customer service, but it’s also insulting.

In summary: Budget car rental is THE WORST CAR RENTAL COMPANY. If you book with them and anything happens, be prepared to receive 0 support, and be scammed or manipulated in every way possible so they can get as much of your money as they can.


Reservation #: 15923368CH6
Contract #: E364498503

Questa opinione rappresenta il parere personale di un membro di Opinioni.it e non di Opinioni.it.

Segnala contenuto